Booking your reservation  We will hold the apartment for you upon receipt of your e-mail or booking form confirming your dates and the number of persons in your party pending receipt of the deposit and rental agreement. We have a simple rental agreement that we will ask you to sign and mail to us accepting the conditions of your rental. Booking deposit   We require a 25% reservation downpayment at the time of booking. This reservation money will be deducted from the balance due upon arrival. Payment of the balance is to be paid in cash, unless you prefer to arrange for payment prior to arrival by wire transfer to our bank, by personal check, by direct deposit, or by paypal. Cancellation  We hope you understand that renting an apartment is not like renting a hotel room. if you cancel your reservation, you could lose your 25% deposit, unless we are able to re-rent the apartment. We do understand that unavoidable circumstances can occur, and if it is possible, we will try to offer you alternate dates for your stay. We do recommend obtaining trip cancellation insurance to protect your investment in the case of cancellation. Security Deposit  We require a security deposit (€200-€600) which is fully refundable, less damage, breakage or long distance telephone charges. The security deposit is payable as a portion of the initial booking deposit. Arrival and departure We understand that most travelers do not plan their trips on a Saturday to Saturday basis, so we allow check in at any reasonable time and any day of the week. Occasionally, we have guests leaving on the same day as the arriving guests, and we ask you to understand that the apartment may not be ready for occupancy when you arrive. We would ask you to stroll in the neighborhood and relax in a cafe. You will be able to leave your luggage and have access to the apartment within 2 hours of your arrival. Our goal is to accommodate you as much as possible. No Smoking The studio is a non smoking apartment and we would expect you to respect this. Smoking in the studio could result in a forfeit of your security deposit for exceptional cleaning. If you are disappointed We have never had clients who were disappointed with our apartment--in fact, exactly the contrary. However, we know that this could happen. Our primary goal is to try to resolve problems if and when they occur. We would ask you to first contact us, explain your problem, and we will try to solve it promptly. If this is not sufficient for you, we promise to work with you to find a reasonable compromise. After all, it is your trip and we want you to have a wonderful time!
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